Privacy Policy

1. Introduction and Scope

Welcome to jlmam ("we," "our," or "us"), the premier online casino and sports betting platform serving Filipino players across the Philippines. This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you access or use our website at jlmam.cam, our mobile applications, and any related services (collectively, the "Platform").

By creating an account, depositing funds, placing bets, or otherwise using our Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy in its entirety. If you do not agree with any provision herein, you must discontinue use of our services immediately. This policy applies to all users located in the Philippines, including Metro Manila, Cebu, Davao, Quezon City, Makati, and all other regions where our services are accessible.

jlmam is committed to transparency and compliance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. We understand that trust is the foundation of any gaming relationship, and we take your privacy seriously. This document outlines our practices in plain English so you know exactly what happens to your data from the moment you sign up until long after you play.

2. Information We Collect

2.1 Personal Information You Provide

When you register for a jlmam account, we collect personal information necessary to verify your identity, comply with legal requirements, and provide our services. This includes but is not limited to:

Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (e.g., Philippine passport number, driver's license, UMID, PhilHealth ID).
Contact Information: Email address, mobile phone number, residential address including barangay, city, and postal code.
Account Credentials: Username, password (stored in encrypted form), and security questions/answers.
Financial Information: Bank account details (BPI, BDO, Metrobank, etc.), GCash or Maya/PayMaya account information, payment card numbers (stored via encrypted tokenization), transaction history, deposit and withdrawal records.
Verification Documents: Copies of valid government-issued IDs, proof of address (utility bills, barangay certificates), and selfie photos for identity verification purposes.

2.2 Information Collected Automatically

When you use our Platform, we automatically collect technical and usage information through cookies, web beacons, and similar tracking technologies:

Device Information: IP address, browser type and version, operating system (iOS, Android, Windows, macOS), device model, screen resolution, and unique device identifiers.
Usage Data: Pages viewed, games played, bet amounts and outcomes, session duration, click patterns, referral sources, and timestamps of activities.
Location Data: Approximate geographic location derived from your IP address to ensure compliance with regional gaming regulations and to prevent unauthorized access from restricted jurisdictions.
Communication Records: Chat logs with customer support, email correspondence, and phone call recordings (with notice) for quality assurance and dispute resolution.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including payment processors (GCash, Maya, GrabPay, bank partners), identity verification services, credit reference agencies, fraud prevention services, and marketing partners. This information is used to verify your identity, prevent fraud, comply with anti-money laundering (AML) regulations, and improve our services.

3. How We Use Your Information

jlmam processes your personal information for the following legitimate business purposes:

Account Management: Creating and maintaining your user account, authenticating your identity, processing registrations, and managing your profile settings.
Transaction Processing: Facilitating deposits via GCash, Maya, QR Ph, GrabPay, bank transfers, and other accepted methods; processing withdrawals to your designated accounts; maintaining accurate financial records; and generating transaction receipts.
Service Delivery: Providing access to our casino games, sports betting markets, live dealer tables, slot machines, bingo rooms, and other gaming products; calculating and crediting winnings; applying bonuses and promotions; and delivering personalized gaming experiences.
Legal Compliance: Verifying that players are 21 years of age or older as required under Philippine law; conducting Know Your Customer (KYC) and Anti-Money Laundering (AML) checks; reporting suspicious transactions to relevant authorities; responding to lawful requests from law enforcement and regulatory bodies; and maintaining records as required by gaming regulations.
Fraud Prevention and Security: Detecting and preventing fraudulent activity, unauthorized access, collusion, bonus abuse, and other violations of our Terms & Conditions; monitoring gameplay for responsible gaming concerns; and protecting the integrity of our Platform.
Customer Support: Responding to your inquiries via live chat, email, and phone; resolving disputes and complaints; providing technical assistance; and improving our support services.
Marketing Communications: Sending promotional emails about new games, special bonuses, tournament invitations, and exclusive offers (you may opt out at any time); displaying personalized advertisements based on your gaming preferences; and conducting market research to understand player behavior.
Platform Improvement: Analyzing usage patterns to optimize website performance; testing new features; conducting A/B testing; identifying and fixing bugs; and enhancing user experience across desktop and mobile devices.

We process your data based on your consent, contractual necessity (to provide the services you requested), legal obligations (compliance with gaming and financial regulations), and our legitimate business interests (security, fraud prevention, and service improvement). You have the right to withdraw consent where our processing relies on it, though this may limit your ability to use certain features of the Platform.

4. How We Share Your Information

jlmam does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with trusted partners and service providers in the following circumstances:

Payment Processors: We share necessary financial information with GCash, Maya/PayMaya, GrabPay, QR Ph, BPI, BDO, Metrobank, and other payment partners to process your deposits and withdrawals securely.
Identity Verification Services: Third-party KYC providers help us verify your identity, age, and address to comply with legal requirements and prevent underage gambling.
Game Providers: We work with leading software developers and live casino operators who may process gameplay data to deliver their services through our Platform.
Cloud Service Providers: We use secure cloud infrastructure providers to host our servers, store data, and ensure Platform availability.
Marketing and Analytics Partners: With your consent, we may share anonymized or aggregated data with analytics platforms (Google Analytics, Facebook Pixel) to measure campaign effectiveness and understand user behavior.
Legal and Regulatory Authorities: We will disclose your information when required by law, court order, or governmental request; to enforce our Terms & Conditions; to protect our legal rights; or to investigate suspected fraud, money laundering, or other illegal activities.
Business Transfers: In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

All third parties with whom we share your data are contractually obligated to maintain strict confidentiality, implement appropriate security measures, and use your information only for the specified purposes. We conduct due diligence to ensure our partners meet our privacy and security standards.

5. Data Security and Protection

jlmam employs industry-leading security measures to protect your personal and financial information from unauthorized access, disclosure, alteration, or destruction. Our multi-layered security framework includes:

256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL) technology, the same standard used by banks and financial institutions worldwide.
Secure Data Storage: Your information is stored on protected servers with restricted access controls, firewalls, and intrusion detection systems. Financial data and passwords are encrypted at rest using advanced cryptographic algorithms.
Access Controls: Only authorized personnel with a legitimate business need can access your personal information, and all access is logged and monitored.
Regular Security Audits: We conduct periodic vulnerability assessments, penetration testing, and third-party security audits to identify and address potential weaknesses.
Fraud Monitoring: Our advanced fraud detection systems analyze transactions in real-time to identify suspicious activity, unusual betting patterns, and potential account compromises.
Two-Factor Authentication: We offer optional two-factor authentication (2FA) to add an extra layer of security to your account login process.

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account. Please notify us immediately if you suspect unauthorized access to your account.

6. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012 and our commitment to transparency, you have the following rights regarding your personal information:

Right to Access: You may request a copy of the personal information we hold about you, including details about how it is processed and with whom it is shared.
Right to Rectification: If your personal information is inaccurate, incomplete, or outdated, you have the right to request corrections or updates. You can update most information directly through your account settings.
Right to Erasure: You may request deletion of your personal information, subject to our legal obligations to retain certain records for regulatory compliance, fraud prevention, and dispute resolution (typically 5-7 years).
Right to Object: You can object to certain types of processing, including direct marketing communications. Use the "unsubscribe" link in our emails or contact customer support to opt out.
Right to Data Portability: You may request a copy of your data in a structured, commonly used, and machine-readable format for transfer to another service provider.
Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time, though this may affect your ability to use certain Platform features.
Right to Lodge a Complaint: If you believe we have violated your privacy rights, you may file a complaint with the National Privacy Commission of the Philippines.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within 30 days and may require identity verification to prevent unauthorized disclosure of your information.

7. Cookies and Tracking Technologies

jlmam uses cookies, web beacons, pixels, and similar technologies to enhance your experience, analyze Platform performance, and deliver personalized content. Cookies are small text files stored on your device that help us remember your preferences and recognize you on return visits.

Types of Cookies We Use:

Essential Cookies: Required for basic site functionality, user authentication, and security. Without these, core features like login and payment processing would not work.
Performance Cookies: Help us understand how you use our Platform by collecting data on page load times, bounce rates, and traffic sources. This helps us optimize performance.
Functionality Cookies: Remember your preferences (language, timezone, favorite games) to provide a personalized experience on future visits.
Marketing Cookies: Track your activity across websites to display targeted advertisements and measure campaign effectiveness. Used with your consent.

Most web browsers allow you to refuse cookies or alert you when cookies are being sent. If you disable cookies, some features of our Platform may not function properly. You can manage your cookie preferences through your browser settings or by contacting us.

8. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and protect our legitimate interests. Retention periods vary depending on the type of data:

Account Data: Retained for the duration of your account and for 5 years after account closure for audit and dispute resolution purposes.
Transaction Records: Maintained for 7 years as required by Philippine financial regulations and anti-money laundering laws.
Marketing Data: Retained until you unsubscribe from our mailing list, after which promotional data is deleted within 30 days.
Support Records: Kept for 3 years for quality assurance and to address potential future disputes.
Cookies and Tracking Data: Typically expire after 12 months of inactivity, though you can clear these manually.

Upon account deletion, we will remove your information within 30 days, except where we are required to retain it by law or for legitimate business purposes such as fraud prevention or dispute resolution.

9. International Data Transfers

jlmam primarily operates within the Philippines and complies with Philippine data protection laws. However, our Platform is accessible globally, and we may transfer your data to service providers located outside the Philippines. When we do, we ensure that:

The receiving country provides an adequate level of data protection recognized by Philippine authorities.
We have executed legally binding data processing agreements with international partners.
We employ additional safeguards such as Standard Contractual Clauses or your explicit consent.
Your information is processed only for the purposes specified in this Privacy Policy.

By using our Platform, you consent to the transfer of your information to countries outside the Philippines in accordance with this policy. If you do not consent to such transfers, please do not use our services.

10. Children's Privacy

Our Platform is not intended for individuals under 21 years of age, as required by Philippine law. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a person under 21, we will immediately delete such data and terminate the associated account. Parents or guardians who believe their child has provided information to jlmam should contact us immediately at [email protected]. We take child safety very seriously and will cooperate fully with law enforcement in matters involving unauthorized underage access.

11. Third-Party Links and Services

Our Platform may contain links to external websites, payment processors, and third-party services that are not operated by jlmam. This Privacy Policy applies only to jlmam's Platform; we are not responsible for the privacy practices of linked sites. We encourage you to review the privacy policies of any third-party services before providing your information. When you click a link to an external website, you leave our Platform and enter a different entity's domain; we cannot control how your information is used by these third parties.

12. Changes to This Privacy Policy

jlmam reserves the right to update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting an updated version on our Platform and updating the "Last Updated" date at the top of this document. In some cases, we may seek your explicit consent to major changes. Your continued use of our Platform after changes become effective constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy regularly to stay informed about how we protect your privacy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, our data practices, or your personal information, please contact us through the following channels:

Email: [email protected]
Support Email: [email protected]
Mailing Address: jlmam Gaming Corp., Manila, Philippines
Live Chat: Available 24/7 on our Platform for immediate assistance

Our Data Protection Officer will respond to your inquiries within 14 business days. For unresolved privacy complaints, you may also contact the National Privacy Commission of the Philippines or pursue other legal remedies available under Philippine law.